Refund and Returns Policy

At CuzKicks.com, we understand the importance of customer satisfaction. Should you need to make a return or exchange, kindly follow our guidelines below:

  • Size Exchange or Store Credit: Depending on stock availability, we offer size exchanges or store credit for returns.

  • Request Deadline: Please make any return requests within 7 business days of receiving your order.

  • Contact Us: For assistance, email info@cuzkicks.com. Remember to include your order number and reason for return, and our team will swiftly assist you.

  • Case-by-Case Handling: Each return request is individually assessed to ensure the best outcome for you.

Before Requesting a Return, Please Read

For a smooth return or exchange process, take note of the following:

  • Item Condition: Ensure the item is in brand-new condition with no signs of wear.

  • Authentication Tag: Keep the authentication tag attached to the item.

  • Sneaker Packaging: The sneaker box or bag must be undamaged and in brand-new condition.

  • Return Shipping: You, the customer, are responsible for covering the return shipping fee.

Faulty Products

We promptly address returns or exchanges for faulty products. Upon receiving the returned goods, we’ll provide an exchange (subject to stock availability) or a refund.

Thank you for choosing CuzKicks.com. For any queries about returns or exchanges, reach out to us at info@cuzkicks.com. We’re here to assist you.